All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one. If you did not receive the product or if you received the wrong item you can request a refund or a reshipment. You must return the item at your expense and the item must be unused and in the original packaging.
You cannot request a refund if:
* Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
* Your order did not arrive due to exceptional circumstances outside the control of elgradistore (i.e. not cleared by customs, delayed by a natural disaster).
* Other exceptional circumstances outside the control of
You can request a refund by sending a message on Contact Us page. If you are approved for a refund, then your refund will be processed, and we will contact you.
Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorise you to do so.
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